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There
is a lot of competition in catching the attention of the subscriber in the
email world. In order to distinguish from the rest of the clutter,
communication must be made easier for the receiver. People always get attracted
to things which are easy and go away from things which are difficult to do.
Because of this hallmark of services and products like Google AdWords, Turbo
Tax, etc., they have gained popularity all over the world.
Like
they say it is easy to say but difficult to do, so is the case with making each
and every thing easy for the customers and subscribers. Sometimes it might
happen that the things which are easy for a group of customers might not be
easy for the rest. This case is true especially with new customers.
The
very first step in making things easier is to have a simple email address, link
or opt-in form field in a promotional email or newsletter. Also this
information must be included on every page of the website. There should be
provision of a web version of the emails which are in HTML. It helps to include
a send-to-friend link or functionality in every message. The subscribers must
be able to take actions in spite of the images being blocked. Every submit
button should be labeled with the action to be taken like ‘buy now', ‘Subscribe
here', etc.
If
any of these functionalities are missing, then Email Management and Accessing
Content should be considered for simplification.
Email Management
Subscription
must be made easier by working on email ids, links and sign-up form and post
this information on every page. Every email should have the subscribe link in
order to tempt the readers, especially those who have received the message from
a friend. In order to subscribe, the steps to be taken should be minimum. According
to a survey, marketers who had cut down the subscription steps from 9 to 3 saw
an increase of 300% in the subscription rate. More personal information need to
be collected from the subscriber in order to send more relevant emails. It also
helps in maintaining the email list effectively. But email marketers should
know where to draw the line as too much information can turn off the
subscriber, especially those who haven't subscribed yet but intend to do so. A
separate page can hold the opt-in form to collect relevant information. The
critical fields on the form should be marked with a star and the other
extraneous field should be left on the subscriber's choice to fill. The setting
and updating of the customer's preferences about the content must be made
easier. Password can be allowed along with the inclusion of link for the
retrieval of password, in case it has been forgotten. These links should stand
out on the web page and in the email. The email should have software which provides
‘Mail-to-friend' option and it should be easier than the forward function.
The
email should stand out amongst the rest of the emails. The sender should be
easily recognizable and the subject line should be catchy. Emails should have
provisions to take action in an easy way. They should be text based as well as
HTML based. Include a link of the web version of the email, so that more vivid
information can be seen. Obviously, the emails should be printer friendly; if
not a printer friendly version of the email should be provided.
It
is very important to check the working of each and every link, including the
unsubscribing link. Clicking on the link, it should take the reader directly to
the web page, image or file. Subscribers find it very tedious to hunt for the
desired content. Another important point which most of the marketers forget is
to make the unsubscribe option easy. This strengthens the trust of the
subscribers. More can be gained out of the unsubscribing process by including
various options such as address change or changing the frequency of emails.
When
all these points will be pondered upon, you will be certainly surprised with
the subscription turn out.
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