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Direct marketing is a method of marketing
in which you target prospects one by one, instead of advertising through mass
media vehicles like television and radio.
With direct marketing, only qualified prospects see your message, which
makes direct marketing much more efficient than mass media advertising. Also, direct marketing responses are very
easy to monitor, and you can personalize messages to have a more powerful
effect. Those are the basics of direct
marketing; one-to-one targeting, high level of control, and easy monitoring.
Much of direct marketing is direct-response
advertising, which are ads that request prospects to take immediate action,
mainly buying the product (or in some cases, just visiting the website or requesting
more information). The purpose of direct
marketing is not to brand or create awareness, it is to create sales
immediately (although there may be some beneficial branding in the process as a
side effect).
The most commonly used forms of direct marketing
are direct mail and direct e-mail.
Direct mail is ads sent through the postal system as letters or
packages. They are usually colorful,
eye-catching, and attention grabbing.
The computerized version, direct e-mail, is very similar in format, although
obviously nothing tangible can be sent through e-mail, as sometimes it is with
direct mail.
When a sale is made over a distance, such
as a person deciding to buy a product they have read about in a direct mail
letter, that is referred to as direct sales.
All e-commerce falls under the category of direct sales, because there
is no face to face contact in transactions of that sort.
Telemarketing is simple the communication
between buyer and seller over a telephone.
Inbound calls are calls made by consumers to the business, and outbound
calls are made by the business to prospects.
Inbound calls have a much higher success rate, since the prospects are
on the ones making the calls, while outbound calls are seen by many as an
annoyance (yet there still is a relatively high response if the consumer is
interested in the product).
Even if a premium, high-quality direct
marketing campaign is established, the best response rate you can hope for is
only 1-3%, and that's the best. If you
compile a list of prospects yourself made from past customers and other
excellent sources, the response rate may be as high as 10%, but first-class
lists like these are very hard to create.
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