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Adhering to social norms is incredibly important when selling a product, and the product must fit in with its surrounding and the current marketplace trends in order to be successful. Society in America and the world is run by both written and unwritten rules, and it is the unwritten ones that affect the sales industry the most.
When people do not follow generally accepted principles, such as wearing business clothes to meetings or acting courteous, others will feel uncomfortable, unfriendly, and even downright contemptuous. One will be ignored and ridiculed, which is not good for their personal self-esteem or sales careers. While it is true that every human is an individual and the rules can be stretched, this underlying societal order is what really keeps things flowing smoothly.
So what does all of this have to do in a sales context? If a product is introduced that is completely dissimilar from previous product lines, or if it is a bad time to enter the product in to the marketplace, it will ultimately fail. For example, if the economy is rough (as it is right now), and you normally sell cheap goods and then stray to selling high end luxury items, the public will reject the change with immense force. You need to be consistent with your offerings, and they should reflect the state of your culture, both in economical and social terms.
If you are having a hard time finding out what your customers want, you do not need to use observation alone. Market research via surveys can be quite informative, and the information garnered will be useful to you and your customers alike. The surveys themselves can be as simple as asking every tenth customer what they think about the current product line and what they would like to see, and it costs absolutely nothing to pursue this route.
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